Refund policy

Sale Items:

Please be aware that items purchased at a discounted price, labeled as "sale items," are not eligible for a full refund. Refunds for sale items will only be considered in specific situations, such as when the item is defective or damaged upon arrival. In other cases, we may offer partial refunds or store credits at our discretion.

30-Day Return Policy:

Knyari has a 30-day return window starting from the date you receive your item. To return an item, it must meet the following requirements:

  • The item must be in its original, unworn, and unused condition with all tags still attached.

  • The item must be returned in its original packaging.

  • You must include a valid proof of purchase, such as a receipt, with your return request.

Return Procedure:

To begin the return process, please reach out to us. After we accept your return request, we will send you a return shipping label along with clear instructions on how and where to send the item. Any returns sent without prior authorization will not be accepted.

Damages and Issues:

We recommend carefully inspecting your order as soon as it arrives. If you find any defects, damages, or if the wrong item was sent, please contact us immediately. We will evaluate the situation and take the necessary steps to resolve the issue.

Non-Returnable Items:

Some items are not eligible for return, such as perishable goods, custom-made products, personalized items, and hazardous materials. If you're uncertain about whether an item can be returned, feel free to contact us for clarification.

Exchanges:

For quicker exchanges, we suggest returning the unwanted item and placing a new order for the replacement. Once your return is processed and approved, you may proceed with a new purchase.

European Union 14-Day Cooling Off Period:

Customers located in the European Union are entitled to a 14-day cooling-off period, allowing them to cancel or return their order without needing to provide a reason. The terms for returning an item are the same as those outlined in our standard return policy.

Refunds:

After we receive and inspect your return, we will inform you of whether your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that digital upsells and shipping fees are non-refundable. Additionally, your bank or credit card provider may take extra time to process and post the refund.

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact us.